Terms of service
This website is operated by Suro Matcha. Throughout the site, the terms “we”, “us” and “our” refer to Suro Matcha.
By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully.
1. General Conditions
We reserve the right to refuse service to anyone at any time.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of our website or services without written permission.
2. Products & Information
All product descriptions and pricing are subject to change without notice.
We make every effort to ensure product information is accurate, however we do not guarantee that all content is complete, current, or error-free.
3. Orders & Payment
All orders are subject to availability and confirmation.
We reserve the right to cancel or refuse any order at our discretion.
All prices are listed in AUD and include GST unless stated otherwise. Payment must be completed before your order is processed.
4. Shipping
We currently ship within Australia.
Delivery timeframes may vary depending on location and carrier conditions. Please refer to our Shipping Policy for further details.
5. Returns & Refunds
Please refer to our Refund & Returns Policy for full details on returns, exchanges, and eligibility.
6. Third-Party Services
We may use third-party providers such as Shopify, payment gateways, and analytics tools to operate our website.
These providers may collect and process your data in accordance with their own policies.
7. Limitation of Liability
We do not guarantee that your use of our website will be uninterrupted, secure, or error-free.
To the extent permitted by law, Suro Matcha will not be liable for any loss, damage, or injury arising from the use of our products or services.
8. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Continued use of the website after changes are made constitutes acceptance of those changes.
9. Governing Law
These Terms are governed by the laws of Australia.
10. Contact
For any questions regarding these Terms, please contact: